To sell and serve all orange products and services for customers at the shops to maximize the revenue and achieve commercial targets. To achieve sales targets (prepaid, postpaid, army, PSTN, ADSL&amp;amp;amp;hellip;etc). Interact with visiting customers in accordance with the departments' and organizations' policies and procedures. Resolve all issues related to after sales, i.e. receiving and sending handsets from / to repair centers in coordination with the Back Office team. Communicate with the Back Office team to solve requests that cannot be handled at the customer&amp;amp;amp;rsquo;s visit. Handle customers in a professional manner and efficient service delivery with consideration to the work volume and number of waiting customers in queue. Communicate with sub-divisions and/or other departments within the organization to request assistance in terms of issues that cannot be handled on customer's visit time. Retain customers through handling subscription cancellation (upon customer's request) in courtesy and by reporting it to the specialized team. Participate in the company's business activities as requested by Manager. Maintain up-to-date knowledge of latest promotions, services, products and developments. Conform to, all confidential information pertaining to company or individual customers and not to disclose or reveal any of the information to unauthorized persons or agency. Provide constant and reliable feedback to Supervisor/Manager on issues related to company products, services, market related, or any issue that can affect the business (network problem, system's failure/outage&amp;amp;amp;hellip;etc). Accurate cash handling, data entry, and complying with company selling procedures and policies.
- Bachelor degree. - 1 years experience in related field. - Excellent Command of English both written and spoken. - Computer literacy. - Communication &amp;amp;amp;amp; negotiation skills. - Sales techniques: Sell in retail environment. Building customer relations. Diagnose and propose a solution. Cross and up selling. Commercial awareness. Customer focus. Customer complaint handling. Initiative &amp;amp;amp;amp; proactive.
Special video required about the following:
Why should we hire you for this position?